Pitia (“Pitia”, “we”, “our” or “us”) respects your privacy. This Privacy Notice explains how we collect, use, store and share personal information when you visit our website, contact us, express interest in Pitia, or use Pitia services.
1. Information we may collect
Depending on how you interact with Pitia, information may include:
- Contact and inquiry information: name, phone number, email, school or organisation, and messages you submit.
- Account/service information: information needed to manage accounts or connect a parent/guardian with a school or transport provider.
- Transport information: bus, route, trip, pickup/drop-off and related operational details.
- Location information: vehicle location used for tracking, if that feature is enabled. A parent/guardian’s device location will only be collected if a feature requires it and the relevant permission or lawful basis applies.
- Technical information: browser, device, IP address, log and security information that may be collected by the website or hosting provider.
Please do not submit children’s personal information, precise home addresses, identification documents, or other sensitive information through a general inquiry form unless requested through an appropriate secure process.
2. How we collect information
We may collect information directly from you through forms or messages; from schools, parents/guardians or transport operators where necessary and lawful; and automatically through website logs, cookies or similar technologies where enabled.
3. Why we use information
- Respond to inquiries and requests.
- Provide, operate, maintain and improve Pitia.
- Support school-bus and transport tracking, route updates and notifications.
- Verify accounts, provide support and protect users and systems.
- Communicate service updates and important notices.
- Meet legal obligations, handle disputes and respond to security incidents.
We will not use information for unrelated purposes without an appropriate lawful basis.
4. Legal basis and consent
Where applicable, processing may rely on your consent, steps requested before entering a service agreement, performance of an agreement, legal obligations, or another lawful basis. Where processing relies on consent, you may withdraw it by contacting us. Withdrawal does not affect processing already carried out lawfully.
5. Children’s information
Pitia may support school transport involving children. Children’s information will be handled with particular care. Where required, we will seek consent or authorisation from a parent, guardian, school, or other legally authorised person. We aim to collect only information necessary for the transport service and limit access to authorised people. Contact us if you believe a child’s information has been submitted improperly.
6. Location and tracking data
Vehicle tracking may use GPS or similar technology to show vehicle location, route or trip status. Location data can be sensitive; access should be limited to authorised users and the relevant transport service. Accuracy and update frequency may depend on GPS reception, connectivity and service configuration.
The website or app should explain any device-location permission before requesting it. We do not intend to continuously collect a parent’s live location unless a clearly described feature requires it and there is a lawful basis.
7. Sharing information
Where necessary and lawful, information may be shared with schools, parents/guardians, transport operators, hosting providers, technical support providers and service partners helping operate Pitia. We may disclose information when required by law or to protect people, rights, property or service security.
We do not intend to sell personal information. Service providers handling information for us should use it only for authorised purposes and apply appropriate safeguards.
8. Storage, security and retention
We use reasonable technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No transmission or storage method is completely secure.
We retain information only as long as reasonably necessary for service delivery, security, legal compliance and dispute resolution. Retention periods may differ by information type. Information may be deleted or anonymised when no longer required, subject to applicable law.
9. Your privacy rights
Subject to applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion or restriction of processing, object to certain processing, withdraw consent where applicable, or lodge a complaint with the relevant data protection authority. Requests can be made using the contact details below. We may verify your identity before acting.
10. Cookies and website technologies
Our website may use essential cookies or similar technologies for functionality, security and preferences. If analytics or advertising technologies are introduced, this notice and any required consent controls should be updated.
11. Third-party websites
Pitia may link to third-party websites or services. Their privacy practices are governed by their own notices. Please review those notices before submitting information.
12. Changes to this notice
We may update this notice as Pitia develops, practices change, or legal requirements change. The “Last updated” date indicates the latest revision. Material changes may be communicated through our website or service.
13. Contact Pitia
For privacy questions, requests or concerns, contact Pitia:
- Email: privacy@pitia.co.tz
- Website: Pitia website
- Location: Tanzania
Replace the email placeholder with your actual privacy contact before publishing.
14. Applicable law
This notice is intended to be read in accordance with applicable laws of the United Republic of Tanzania, including the Personal Data Protection Act, 2022, and applicable regulations.
This is a draft for website implementation, not legal advice. Review it against Pitia’s actual data collection, hosting, GPS tracking, app permissions, third-party integrations and business arrangements before publishing. Obtain appropriate legal/data-protection review.